Terms & Policies

1. Terms of use

1.1. Account

• Each account is for one person and signs in with that person's email. You are responsible for keeping your sign-in email secure.
• Do not let others share your account. Accounts showing signs of sharing may be temporarily suspended.

1.2. Product

• F&B Resources are digital products (downloadable Word, Excel and PDF files) with no physical delivery.
• Content is compiled from real operations and is for reference. You adapt it to your outlet and to current legal requirements. AAU Academy is not responsible for business results from applying the resources.
• Resources labeled "Coming soon" have no file yet; launch timing may change.

1.3. Pricing and payment

• Prices are listed in Vietnamese dong and apply at the time of order.
• Payment is by bank transfer via QR code. An order is confirmed only when the full amount is received with the correct transfer content.
• Unpaid orders expire after 48 hours.

1.4. Changes

AAU Academy may update resources, prices and terms. Changes do not affect orders already paid.

2. Membership plans

• The term starts from successful payment: 30 days for the monthly plan; 365 days for the annual and chain plans. Renewing the same plan (or buying a lower plan) while your plan is still active adds the new term to the end of the current one.
• Upgrading to a higher plan (monthly → annual, annual → chain) while the old plan is active: the new plan starts immediately; unused downloads of the old plan remain usable until it expires. No conversion and no cash credit between plans. When you download, the system deducts from the plan that expires sooner first.
• Welcome gift: each new account that completes the assessment receives 3 resources chosen at random from the gift pool (one time only), owned like purchased resources. The gift is independent of membership plans and cannot be converted into cash or downloads.
• Each plan, including the chain plan, is tied to 1 account, the buyer's email. For the chain plan only: downloaded files may be used internally across all outlets of the chain under section 4.
• The does not auto-renew plan, and no automatic charges are made. When it expires, you can buy again if needed.
• Resources use downloads by tier: Basic 1, Advanced 2, System Bundle 3. Premium items are outside the plans and bought separately; annual and chain members get 30% off.
• Downloads: monthly plan 5 per month, annual plan 50, chain plan 150. While your plan is active you can buy 10 extra downloads; extra downloads expire with the current plan period.
• Monthly plan downloads do not roll over to the next month. Annual and chain plan downloads expire with the plan term.
• After a plan expires, files already downloaded remain usable under section 4; only new downloads and updates stop.
• Newly launched resources are exclusive to annual and chain members for the first 60 days.
• The annual plan launch price (for orders paid through 31 Dec 2026) is kept when renewing in later years.

3. Refund policy

Digital resources are unlocked as soon as payment is made, so there is no refund and no exchange once an order is successfully paid, even if you have not downloaded the file or used all your downloads.

Cases where AAU refunds or remedies

No refund applies

• Change of mind after purchase, or buying the wrong resource
• Unused downloads, or an expired plan
• Buying a single resource and then a plan, or the reverse
• Account locked for violating section 4

How to request

Message AAU Academy Zalo within 7 days of payment, with your order code, account email and a photo of the transfer receipt. Refunds are sent to the same bank account used for payment.

4. Resource copyright

All resources are the intellectual property of AAU Academy and PEACH Consulting, protected under Vietnamese intellectual property law. When you buy or download, you receive a non-exclusive, non-transferable right of use, for use within your own business.

• Each downloaded file is stamped with the downloading account's name and email so leaks can be traced.
• If a violation is found, AAU Academy may lock the account without refund, require removal, and reserve the right to seek compensation under the law.
• If you need to use resources for other purposes (teaching, consulting, publishing), please contact us for a separate license.

5. Personal data

• AAU Academy stores your name, email, order history and downloads to grant download access, provide support and issue invoices.
• We do not sell or rent personal data. Payment is made through the bank; AAU receives only transfer transaction information.
• See the Privacy Policyfor details. Request data deletion on the Data Deletion page.

6. Contact

For any request about orders, refunds or copyright: message AAU Academy Zalo or see the Contact page on aau.vn.