OPERATIONS SERVICE
Operation System Package (SOP)
Comprehensive SOP packaging for scaling F&B chains: standardize 100% of FOH/BOH/QA/Cleaning processes, consistent operations across stores.
- 100+ F&B projects
- 50+ partner chains
- 10+ years of experience
When do you need this service?
Operating processes aren't standardized: every outlet does things its own way and quality is inconsistent.
Recruitment & training are unstructured, turnover is high and staff productivity is low.
Operating costs (COS/COL) exceed benchmarks and you don't know where to optimize.
Growing from 1 to 3-10 outlets, but the system can't keep up and control is lost.
Scope of work
SOP FOH (Front of House)
Order taking, service flow, payment, complaint handling.
SOP BOH (Back of House)
Prep, cooking, plating, food safety, cleaning.
SOP QA / QC
Quality check station, audit checklist, mystery shopper.
SOP Opening/Closing
Daily store opening/closing checklist, cash handling.
Training Manual
Training material, video, role-play scenario.
Performance Dashboard
KPI tracking realtime, store ranking, compliance %.
Manager Playbook
Store Manager daily/weekly/monthly task framework.
Continuous Improvement
Process update cycle, employee feedback loop.
Implementation process
Audit of the current system
Design the standard framework
Rollout & Training
Pilot 1 store
Scale across the chain
Expected results
Who it is for / Who it is not for
Suitable when
- F&B chains of 3-15 outlets that are scaling
- Have an in-house operations team that needs a standardization upgrade
- Chain revenue of 50 billion to 500 billion VND per year
- Founder / COO committed to driving change management
Not yet suitable when
- Chains with <3 outlets: no need for an in-depth ops system yet
- No operations team to take ownership
Our experts
PEACH Consulting team
In-house Senior Consultants
PEACH Consulting's full-time expert team, responsible for strategy, operations and project delivery from the first workshop through go-live.
Expert Network
Guest Specialists
A network of guest experts with 10+ years of experience by area: Menu R&D, SOP, Finance, Marketing, HR, Legal, joining the relevant specialist phases.
Investment
The investment level fits the scale and scope of your project. The AAU team will provide a detailed quote after a free discovery workshop.
Contact us for a quoteRegister for a free consultation
The AAU team will contact you within 24 hours.