OPERATIONS SERVICE

Quality Control & Store Audit

QA/QC and audit system for F&B store chains: brand-standard scoring, mystery shopper, corrective actions.

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  • 100+ F&B projects
  • 50+ partner chains
  • 10+ years of experience

When do you need this service?

Operating processes aren't standardized: every outlet does things its own way and quality is inconsistent.

Recruitment & training are unstructured, turnover is high and staff productivity is low.

Operating costs (COS/COL) exceed benchmarks and you don't know where to optimize.

Growing from 1 to 3-10 outlets, but the system can't keep up and control is lost.

Scope of work

Audit Checklist Master

150-250 item checklist for a comprehensive store audit.

Mystery Shopper Program

Mystery shopper monthly, feedback report standardized.

QA Team Setup

QA manager, regional QA, on-site auditor.

Scoring & Ranking

Store score 0-100, ranking leaderboard, action threshold.

Corrective Action Plan

Low score → CAP, follow-up audit within 30 days.

Continuous Improvement

Cross-store best practice sharing, quarterly review.

Implementation process

1
Weeks 1-2

Audit of the current system

2
Weeks 3-4

Design the standard framework

3
Weeks 5-8

Rollout & Training

4
Weeks 9-10

Pilot 1 store

5
Weeks 11-12

Scale across the chain

Expected results

30% Operational efficiency gain
20% Lower staff turnover
95%+ SOP compliance audit
15% Lower COS/COL costs

Who it is for / Who it is not for

Suitable when

  • F&B chains of 3-15 outlets that are scaling
  • Have an in-house operations team that needs a standardization upgrade
  • Chain revenue of 50 billion to 500 billion VND per year
  • Founder / COO committed to driving change management

Not yet suitable when

  • Chains with <3 outlets: no need for an in-depth ops system yet
  • No operations team to take ownership

Our experts

PEACH Consulting team

In-house Senior Consultants

PEACH Consulting's full-time expert team, responsible for strategy, operations and project delivery from the first workshop through go-live.

Expert Network

Guest Specialists

A network of guest experts with 10+ years of experience by area: Menu R&D, SOP, Finance, Marketing, HR, Legal, joining the relevant specialist phases.

Investment

The investment level fits the scale and scope of your project. The AAU team will provide a detailed quote after a free discovery workshop.

Contact us for a quote

Register for a free consultation

The AAU team will contact you within 24 hours.

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