Workshop: SOP Excellence. Standardizing FOH/BOH procedures for F&B chains
A 3-hour workshop on the 3-tier SOP framework, the 7 steps to build SOPs for each area, and the ACHIEVE QC scorecard: standardize operations before scaling.
About the event
A workshop for owners & operations managers facing inconsistent quality between shifts and between branches. Learn how to build a standard SOP system to reduce dependence on individuals and get ready to scale.
What you will get
SOP Framework
3-tier SOP framework + 7 steps to build for each area
QC Checklist
100-point QC scorecard for FOH & BOH
Training handbook
30-60-90 day Orientation template
Event agenda
Distinguishing SOP, Process and Checklist
The 3-tier SOP framework © AAU
7 steps to build SOPs for each area
FOH (Service, Bar) + BOH (9 kitchen areas)
100-point ACHIEVE QC Scorecard
Measure Service Excellence across 7 axes
Hands-on workshop + Q&A
Apply it to your own venue
Speakers
Mr. Khanh Long
Training Manager — Popeyes
10+ years of Training & Workforce Development for large F&B groups. Specializes in building recruitment, onboarding and training systems for chains.
Frequently asked questions
What if I register but cannot attend?
If you notify us 48 hours in advance you will receive a 100% refund. If you notify later or not at all, the fee is not refunded but will be transferred to the next event.
Do I get materials to take home?
Yes. Each learner receives a set of templates + worksheets for the relevant topic.
