Workshop: Store Operations. Shift Checklist and Figure-8 Walk
A 2-hour workshop on the 7 steps of shift operations + Figure-8 Walk monitoring for F&B Store Managers.
About the event
A workshop for F&B Store Managers, Supervisors and Assistant Managers who run daily shifts without standard procedures. Learn the 7 steps of shift operations + Figure-8 Walk monitoring to reduce chaos during peak hours.
Held on 25/03/2026 with 30 Store Managers attending, who received the Shift Checklist + Figure-8 Walk template.
What you will get
Shift Checklist
4-milestone checklist: preparation · pre-service · service · shift close
Figure-8 Walk
Diagram + 7 checkpoints every 30 minutes
Shift handover
Logbook template with 9+9 items
Event agenda
Profile of a professional Store Manager
A dual role: Operations Manager + Team Leader
7 steps of the shift operations process
Check → Update → Cash → Deployment → Briefing → Goods → Checklist
Figure-8 Walk monitoring
Walk the figure-8 every 30 minutes · 7 checkpoints · 4 peak hour situations
Hands-on workshop + Q&A
Role-play of real situations
Speakers
Mr. Khanh Long
Training Manager — Popeyes
10+ years in F&B specializing in Training & Workforce Development. Head of Training & Development for F&B groups.
Frequently asked questions
Is there a more complete course?
Yes. The workshop is an intro to the F&B Store Operations course (6 sessions · 24 hours), which covers Shift Management, Service, Inventory, Staff, DSR and Cash management in full.
Are the templates sent after the workshop?
Yes. All templates are sent by email within 48 hours after the workshop.
